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Course Description & Detail

AUD 999.00

The IT Infrastructure Library (ITIL) is the most widely accepted approach to IT service management in the world. ITIL is a best practice framework that has been drawn from both the public and private sectors internationally. It describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM).

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ITIL®  is the world’s leading and most popular IT Service Management (ITSM) framework. ITIL® or the IT Infrastructure Library  is the most widely used approach to managing IT services. It has a huge demand due to its best practice methodologies. The guidance provided in ITIL® helps organizations to deliver their services in a customer-focused, quality-driven and economical way.

Being the most trendy and up to date version of ITIL®, it embraces the latest trends in technologies and service management, and provides a flexible basis to support organizations as they undergo digital transformation and integrate digital technology into all areas of their business. The new ITIL®v4 is not only a minor upgrade of the ITIL framework but a completely revised body of knowledge.

It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy.


Why ITIL®v4 ?

The ITIL Foundation certification is aimed at those who want to have a strong understanding of the entire ITIL framework and guidelines.

The well-known ITIL best practices are immensely helpful in managing the business effectively and most business organizations are looking to implement the newest and most up-to-the-minute techniques.


Target Audience: The  most popular ITIL®v4 training and certification at Skill Power is best suited for IT Managers, Architects, System Analysts, Quality Analysts, System Administrators, Operations Managers, Security Managers, Database Administrators and IT professionals responsible for service improvement initiatives, to name a few.


ITIL®v4 Benefits

The ITIL®v4 training at Skill Power enables you to :

  • Identify  and decide upon the key areas for the organizations where they need improvements and transformation and where to make particular changes to enhance productivity and reduce costs.
  • Acquire an efficient, holistic and professionally valued approach to best practice mannerisms
  • Augment and enhance the ability of a professional to identify, plan and support the IT services in a business resulting in amplified and improved productivity, efficiency and effectiveness
  • Offers greater acquaintance and understanding to help a professional to zero-in and focus on the customer needs and user experience rather than spending too much time on technological issues
  • Better job prospects with a healthier pay-package.
  • Learn and execute the best practices to increase the business productivity effectively
  • Prioritize, focus and recognize on the highest value activities to facilitate the organization



Exam & Certification

Schedule for ITIL® 2011 Foundation

Course Name Exam No of (days)
ITIL®v4 Foundation ITIL®v4 Foundation 3
Total 3


What are the prerequisites for doing this course?

There are no formal prerequisites for the ITIL®v4 Foundation training and certification exam.

What’s included in this training course?
  • Delegate pack consisting of course notes and exercises
  • Experienced Instructor led Online Course
  • Direct e-access to the Instructor
Exam Details

The ITIL®v4 Foundation exam tests knowledge of the basic terminology, concepts, and principles behind ITIL®V4 and service management. It is structured as below:

  • 40 questions
  • Multiple choice
  • Duration of 60 minutes
  • Pass mark of 65% or 26/40
  • Closed book
When and Where do I take the exam?

ITIL®v4 Foundation has a  proctored online exam. For added information on the exam booking process, please visit

What is the Certification Validity?

The ITIL®v4 Foundation certification does not expire and is valid for the lifetime of the certificate holder.

Is the course aligned to the latest exam and course changes implemented?

Yes, our training is completely aligned to the latest update done to the course by Axelos.

Is this live training or will I watch pre recorded videos?

All of the classes are conducted via live online streaming. They are interactive sessions that enable you to ask questions and participate in discussions during class time. We do, however, provide recordings of each session you attend for your future reference.

What tools do I need to attend the ITIL®v4 Foundation training sessions?

The tools you’ll need to attend the ITIL®v4 Foundation training are: Windows : Windows XP SP3 or higher Mac : OSX 10.6 or higher Internet speed : Preferably 512 Kbps or higher headset, speakers and microphone: You’ll need headphones or speakers to hear instruction clearly, as well as a microphone to talk to others. You can use a headset with a built-in microphone, or separate speakers and microphone.


Course Outline : ITIL®v4 Foundation 

Great Price AUD 999.00

3 Days
Accredited Training Partner
Certified & Expert Trainers
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Examination Included

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Next Available Dates

Start Date Available slots
03/23/2022 25
04/02/2022 25
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